About the E-Commerce Administrator
We are looking for an experienced, organized and detail-oriented E-commerce Administrator - Energy to join our team in Walmer, Gqeberha.
In this role, you will be responsible for processing payments, allocating funds to orders, coordinating stock orders, and ensuring smooth order fulfilment.
The ideal candidate should have strong analytical skills, excellent communication abilities, and a customer-centric approach.
Roles and Responsibilities
- Process payments received via various channels, including PayGate.
- Allocate payments accurately to the respective orders.
- Conduct regular checks to reconcile payments and resolve discrepancies.
- Proactively follow up on open orders for collection, delivery, or courier.
- Coordinate with teams to request stock orders for new sales orders as well as back orders.
- Monitor and follow up on open stock orders for timely fulfilment.
- Resolve queries related to stock orders promptly.
- Allocate stock to sales orders accurately and replenish any incorrect allocations.
- Liaise with courier services to arrange shipments and resolve related queries.
Requirements
- Matric/NQF 4 equivalent required (relevant Tertiary qualification an advantage)
- 2+ years experience in e-commerce payment processing or order coordination.
- Proficiency in using e-commerce platforms and payment gateways.
- Experience within the Renewables Solar industry highly advantageous
- Proficiency in MS Office Suite and other relevant software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and meet deadlines.
- Customer-centric mindset.
- Knowledge of inventory management systems and order fulfilment processes.
About Rubicon Group:
Rubicon Group is a vertically-integrated, sustainable technology group, providing end-to-end products, services, and software solutions in the fields of:
- Solar energy
- Energy storage
- E-Mobility
- Smart building and smart retail technology
- Power solutions; and
- Industrial technology
These are some of the fastest growing and most exciting sectors of the global economy, and present our staff with multiple personal and professional development opportunities.
Rubicon’s extensive customer base consists of corporate and retail clients, and include large, blue-chip multinational retail groups, property developers, and EPC customers in the renewable energy sector. Our supplier and commercial partners include leading global manufacturers and some of the best-known local brands. The group employs approximately 500 people, and is head-quartered in Cape Town, South Africa, but operates throughout Southern Africa and in the UK. We are backed by two of the largest private investment groups in South Africa.
More information on the group can be found at:
Group website: https://group.rubiconsa.com/
E-commerce website: https://shop.rubiconsa.com/