About the Counter Sales Consultant role
We are looking for an experienced Counter Sales Consultant for our Energy Division at our Richmond Park, Cape Town office.
The purpose of this role is to fulfil a counter sales support function to existing and potential customers.
Counter Sales Consultant responsibilities:
- Manage and interpret customer requirements – speaking with clients to understand, anticipate and working with customers on Counter sales
- Prepare Quotes, Sales Orders. Follow up on quotes, sales orders, and backorder reports.
- Maintain awareness of pertinent client information, payment performance; communicate all client information that may affect company decisions to appropriate departments as required
- Develop profitable and sustainable sales growth through engagement with current and potential customers within the assigned sales region
- Maintain high customer satisfaction ratings that meet company standards
- Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle
- Establish and maintain productive, long term professional relationships with current and potential customers.
- Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
- Maintain records of customer communications and contact information as required through Hubspot
Our ideal candidates are able to acquire a thorough knowledge of the company’s products and support the sales consultants and customers in the accurate placement of orders. The goal is to facilitate sales and ongoing sales relationships to drive sustainable growth.
Role requirements are:
- At Minimum a Matric/NQF4 equivalent
- Proven track record of at least 1-2 yrs counter sales or frontline sales experience
- Engineering technical sales background an advantage
- Computer literate with advanced Excel skills
- Working knowledge of NetSuite Oracle ERP (preferred)
- Effective written and verbal communication skills
- Presentable and professional
Personal Competencies:
- An ability to provide excellent customer service - Service focus by responding to customers’ needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills.
- Disciplined Approach by being Punctual, Strong Attendance Record.
- Attention to detail while maintaining the ability to see the implications for the bigger picture.
- Ability to work independently.
- A creative outlook with a problem-solving attitude.
- Ability to deal efficiently with complaints and give accurate information.