About the Field Application Engineer
We are looking for an experienced Field Applications Engineer for our Sustainable Buildings Division in our Gauteng, Linbro Park Office. This role assists senior technicians and support engineers in attending to all day-to-day technical inquiries within the branch and ensure that all sales staff and customer technical tickets are serviced and closed. The aim is to ensure adequate technical skills are available within the branch to support our customers in after-sales service.
Field Application Engineer responsibilities:
Attend to customer technical support requests (received electronically or telephonically)
Attend site in local, national, and potentially international locations to:
- assist in commissioning new systems
- assist in the diagnosis of faulty equipment
- troubleshoot any other issues
Assist sales consultants with technical inquiries around our products and systems
Assist in system design
Assist in troubleshooting faulty equipment
Diagnose warranty claims
Liaise with factories and suppliers on technical issues
Regularly attend supplier training as designated
Present demonstration of technology at customer and with staff
Develop proof of concepts
Work closely with the other tech support staff around the country to:
- Collaborate on improving systems
- Help resolve issues in other areas where skills can be shared for the common good
- Investigate and document potential serial issues
- Meet regularly to discuss tech support issues
- Document/record activities within the company CRM
Role requirements:
- Minimum NQF6/BTech/BEng or equivalent
- Electrical qualification, wireman's licence highly advantageous
- Technical support background and experience of at least 1-2 yrs in similar environment e.g. Industrial Technology, System Integrator, OEM & Factories etc.
- Other relevant diploma (eg: Automation)
- Driver's licence and own vehicle
Personal Competencies:
- Computer literacy – highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
- Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
- An ability to provide excellent customer service - Service focus by responding to Internal customers’ needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
- Attention to detail while maintaining the ability to see the implications for the bigger picture
- An ability to respond quickly and accurately to requests
- A creative outlook with a problem-solving attitude.
- Self-motivated - Meet and exceed all that is required of you in your job.
About Rubicon
Rubicon Group is a vertically-integrated, sustainable technology group, providing end-to-end products, services, and software solutions in the fields of:
- Renewable energy
- Energy storage
- E-Mobility
- Smart building and smart retail technology
- Power solutions; and
- Industrial technology
These are some of the fastest growing and most exciting sectors of the global economy, and present our staff with multiple personal and professional development opportunities.
Rubicon’s extensive customer base consists of corporate and retail clients, and include large, blue-chip multinational retail groups, property developers, and EPC customers in the renewable energy sector. Our supplier and commercial partners include leading global manufacturers and some of the best-known local brands. The group employs approximately 500 people, and is head-quartered in Cape Town, South Africa, but operates throughout Southern Africa and in the UK. We are backed by two of the largest private investment groups in South Africa.
More information on the group can be found at:
Group website: https://group.rubiconsa.com/
E-commerce website: https://shop.rubiconsa.com/